No Fix – No Fee Policy (Terms and Conditions)

'No fix - no fee' policy applies in those rare cases, when our staff is unable to fix a particular problem because of lack of knowledge or specialised equipment. If this is the case then you won’t be charged for that service.

The policy is not applicable, and you still will be charged for the time to this point, if:

• You prefer not to proceed with repairs after the problem has been diagnosed and a solution has been offered offered.
• You cannot provide our staff with original software, including device drivers.
• You cannot provide our staff with legal licences.
• You cannot provide our staff with required passwords.
• The diagnostic is performed successfully but the problem is with a 3rd Party. For example, problems with the connection with your Internet Service Provider.